Terms of Service

1. Agreement to Terms

By accessing or using the website located at askavet.dogster.com (the "Service"), which is owned and operated by Dogster ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, you may not access the Service.

2. Description of Service

The Service allows users ("Pet Parents") to submit questions regarding animal health and behavior to be reviewed and answered by qualified veterinary professionals.

You acknowledge that:

• No VCPR: Use of this Service does not establish a Veterinarian-Client-Patient Relationship (VCPR) between you and the veterinarians answering questions. The veterinarians cannot physically examine your animal and therefore cannot provide a definitive diagnosis or prescribe medication.
• General Advice Only: Answers provided are based solely on the limited information you provide and are intended as general guidance, not specific medical orders.
• No Guarantee of Answer: While we endeavor to answer questions within 1-3 days, we do not guarantee that every question submitted will receive a response.

3. User Submissions & Content License

When you submit questions, text, pet names, or images ("User Content") to the Service, you retain your ownership rights. However, by submitting User Content, you grant Dogster a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable license to:

• Use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media (including this website, social media, and marketing materials).
• Use the name and pet details that you submit in connection with such content.

Public Visibility: You understand that once a veterinarian answers your question, your question text, first name, pet details, and uploaded photos will be publicly visible on the internet and indexed by search engines. You should not submit any confidential or personally identifiable information (such as last names, addresses, or phone numbers) in your question text.

4. User Conduct

You agree not to use the Service to:

• Submit false, misleading, or fraudulent information.
• Upload images that contain human faces, nudity, offensive material, or content you do not own.
• Harass, abuse, or harm another person or animal.
• Violate any applicable laws or regulations.

We reserve the right to remove any content or refuse service to anyone for any reason at any time.

5. Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are and will remain the exclusive property of Dogster and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

6. Limitation of Liability

To the maximum extent permitted by law, in no event shall Dogster, its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

• Your access to or use of or inability to access or use the Service;
• Any conduct or content of any third party on the Service;
• Any content obtained from the Service; and
• Unauthorized access, use, or alteration of your transmissions or content.

7. Indemnification

You agree to defend, indemnify, and hold harmless Dogster and its licensee and licensors, and their employees, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, or b) a breach of these Terms.

8. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

9. Contact Us

If you have any questions about these Terms, please contact us via our contact us page.